Mind Your Q’s

Exploring the Significance of LQ, DQ and TQ in the Workplace

The forerunner to the IQ (Intelligence Quotient) test was designed in 1905 to determine which children in the French school system required additional attention, eventually becoming a standardised intelligence test. Similarly, being able to assess someone's Emotional Intelligence (EQ) started gaining traction as a concept after the publication of Daniel Goleman's 1995 book, 'Emotional Intelligence: Why It Can Matter More Than IQ' – despite having existed as a concept since the 1930s.

These attempts to measure intelligence in cognitive ability and emotional understanding have long been – for better or worse – an important element in determining professional ability and integration readiness in the workplace – but the 'new ways of work' mean we need to find new ways of establishing whether people are the right fit for positions or teams.


New Skills

At ManpowerGroup, we like to assess what's called 'Learnability Quotient™' (LQ) to measure an individual's ability and willingness to learn new skills and adapt to changing environments. In today's fast-paced world, where technology and industries constantly evolve, having a high LQ is crucial to remaining relevant and competitive in the job market. We define learnability as 'the desire and ability to quickly grow and adapt one's skill set to remain employable throughout their working life'. This measure represents a new way for users to assess their learning styles and receive recommendations for developing and engaging while providing validated, data-driven insights to our clients.

As technological innovation accelerates the pace of change, there is growing awareness that individuals who seek learning opportunities will be better positioned for career growth. Today, professional success is determined both by an individual's ability to adapt to change and their willingness to own the progression of their career. In partnership with Hogan Group, we've established an online Learnability Quotient™ test, with results expressed via three dimensions - Adventurous: The intrinsic desire to explore; Intellectual: Motivated to learn; and Unconventional: Questions the status quo.


Different Kinds of Intelligence

While learnability gives a holistic view of an individual's ability, the digital age also requires specific measures for their ability to work with and understand data and how mentally flexible they are to enable them to work in the fast-changing modern world. We call these measures Data Intelligence (DQ) and Team Intelligence (TQ) – and they should form part of a suite of understanding – incorporating LQ, IQ and EQ – in helping HR leaders assess employees and candidates in today's rapidly evolving digital landscape. 

DQ refers to an individual's ability to work with and make sense of data. In the digital age, data is abundant, and organisations rely on data-driven decision-making. Having team members with solid data intelligence skills enables organisations to extract valuable insights and make informed choices. ManpowerGroup has developed a tool to help measure DQ – DigiQuotient - which gauges an individual's readiness to lead a digital transformation, offer them guidance on how to leverage their strengths and recognises and mitigate possible derailing behaviours. 


TQ measures a group's capacity to become a high-functioning team. Teams face more significant challenges than in the past as organisations grow more diverse, virtual, matrixed and dynamic, with team members coming and going. Teams also tend to turn inward when problems arise, trying to figure out solutions independently, even though outside support may be critical. Progress starts with the top team, which must model and teach team-building to the entire organisation. Unless the top team is functioning well, it's hard for teamwork to succeed on a divisional or departmental level. Numerous studies show that only 20% of teams are considered high-performing. That percentage drops to 10% when the organization's leaders are surveyed. We measure TQ using the Rocket Model.


Balance all the Q's

Building a team with a balanced combination of all the Q's is vital for success in the modern workplace. Here's why:

  • Digital Transformation:The rapid pace of technological advancement requires individuals who can learn quickly (high LQ), work with data (strong DQ) and think together (high TQ) to drive digital transformation within organisations
  • Adaptability:As industries evolve, employees must adapt to new tools, processes, and methodologies. High LQ allows team members to upskill and reskill efficiently, ensuring they remain valuable assets to the organisation
  • Innovation:TQ and DQ are essential for fostering innovation. Clarity of mission and aligned talent, coupled with the ability to analyse data, enables the development of ground-breaking ideas and solutions
  • Collaboration:EQ plays a significant role in collaboration. A team with high emotional intelligence can work cohesively, communicate effectively, and manage conflicts constructively
  • Holistic Performance:While IQ has its merits, it's the combination of IQ, EQ, LQ, DQ, and TQ that leads to holistic employee performance. Each quotient contributes to different aspects of an individual's ability to excel in various roles and contexts

The digital age demands a multi-faceted approach to skills assessment and team building. IQ and EQ remain important, but LQ, DQ, and TQ have become equally essential in creating, up-skilling and nurturing a workforce that can thrive in the new world of work. HR leaders who focus on identifying, nurturing, and integrating these skills will have far greater success in building resilient, agile, and innovative teams.


About ManpowerGroup

ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organisations transform in a fast-changing world of work by sourcing, assessing, developing and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organisations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis and Talent Solutions – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognised consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023, ManpowerGroup was named one of the World's Most Ethical Companies for the fourteenth year - all confirming our position as the brand of choice for in-demand talent. 

Website: https://www.manpower.co.za/

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Press Contact

Lesley O’Connor

Indigo Blue Communications

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+27 (0)82 455 6839