PRIVACY NOTICE

MANPOWER SA (PTY) LTD

Updated: January 2026

1. Who We Are

Manpower SA (Pty) Ltd (“Manpower SA”, “we”, “us” or “our”) is a recruitment, staffing, workforce solutions, and talent management company operating in South Africa.

For purposes of the Protection of Personal Information Act, 4 of 2013 (“POPIA”), Manpower SA is the Responsible Party in respect of the personal information it processes.

This Privacy Notice explains how we collect, use, share, store, and protect personal information in the course of our recruitment and business activities.

2. Who This Notice Applies To

This Privacy Notice applies to:

Job applicants and candidates
Temporary, permanent, and contract associates placed with clients
Individuals receiving career transition or training services
Clients and client representatives
Suppliers, vendors and service providers
Users of Manpower SA websites, systems, and digital platforms

This policy applies to all employees, officers, contractors, and third-party service providers acting on our behalf.

3. Definitions

Unless otherwise defined in this policy, the following terms have the meanings assigned:

“Personal Information” means information relating to an identifiable living natural person or existing juristic person.
“Special Personal Information” means personal information requiring additional protection under POPIA (e.g., criminal record, health data, race, religion, biometric data).
“Process / Processing” means any operation performed on personal information (collecting, storing, using, sharing, deleting, etc.).
“Responsible Party” means Manpower SA as the entity that determines the purpose and means of processing.
“Operator / Processor” means a party that processes personal information on behalf of Manpower SA under contractual instructions.
“Data Subject” means the person to whom personal information relates.

4. InformatiOn Officer & Contact Details

Manpower SA has designated an Information Officer responsible for ensuring compliance with POPIA and this Policy:

Information Officer: Taherah (Tai) Hoosen
📧 tai.hoosen@manpower.co.za
📞 +27 11 465 6020

Complaints, requests for access, and other POPIA-related enquiries can be submitted to the Information Officer.

5. Personal Information We Collect

Personal Information Collected Directly

We collect personal information directly from you when you:

Submit a job application or create a candidate profile
Interact with clients, service providers, or suppliers
Register on our websites or digital platforms
Communicate with us by phone, email, or in person

Depending on your relationship with us, we may collect:

5.1 General Information

Name, ID number, passport number
Contact details
Online identifiers and login credentials
Communications and correspondence

5.2 Candidate & Associate Information

CVs, employment history, qualifications, skills
Interview notes, assessments, test results
Work eligibility and immigration status
Banking and payroll information
Tax and statutory information
References and background verification data

5.3 Special Personal Information (where lawful)

Criminal record checks
Health or disability information
Employment equity data

(Only where permitted by POPIA and with appropriate safeguards.)

This information is processed only where permitted by POPIA, required by law, or with explicit consent.

6. How We Collect Information

We collect personal information:

Directly from you
From recruitment platforms and job boards
From referees and screening providers
From clients (in placement contexts)
From public or professional sources (e.g. LinkedIn), where lawful

7. Purposes Of Processing

7.1 Recruitment and Placement

Identifying and evaluating suitable positions
Facilitating introductions to clients
Administering placements and assignments
Conducting background checks and verifications

7.2 Employment & Workforce Management

Payroll and benefits administration
Compliance with labour and tax laws
Training and performance management
HR record-keeping

7.3 Business Operations

Client and candidate communication
Provision of career development services
Analytics, system improvements and reporting
Risk management and fraud prevention
Compliance with legal and contractual obligations

7.4 Marketing and Communications

Sending job alerts, newsletters, surveys
Sharing promotional material (with consent where required)

Direct marketing is conducted in accordance with Section 69 of POPIA.

Important:
By submitting your CV or application, you acknowledge that your information will be shared with prospective or current clients for recruitment and placement purposes.

8. Lawful Basis for Processing

Manpower SA processes personal information on lawful bases, including:

Consent, where required
Contractual necessity (e.g., recruitment or placement agreement)
Legal obligations (e.g., tax, labour law)
Legitimate interests, such as improving services and fraud prevention

When processing is based on consent, you may withdraw consent at any time.

9. Automated Processing, Skills Matching & Digital Technologies

How we use Automated Data Collection

We may use technology and analytics tools to:

Match candidates with suitable roles
Analyse skills, experience, and availability
Support recruitment decision-making

Final recruitment and placement decisions always involve human oversight.

Our digital platforms may use the following technologies:

9.1 Cookies and Tracking

We use cookies and/or similar technologies to enhance user experience, analyse usage patterns, and improve site performance.

Users may configure browser settings to manage cookie preferences. Disabling certain cookies may affect functionality.

9.2 Analytics Services

We may use third-party analytics services (e.g., Google Analytics) to understand usage trends. IP addresses and usage data may be shared with these analytics providers.

10. Sharing of Personal Information

We may share personal information with:

Clients seeking candidates or workforce solutions
Background screening and assessment providers
Payroll, HR, IT, and cloud service providers
Professional advisers and auditors
Regulatory or government authorities
Legal authorities where required by law

We do not sell personal information, including to third parties for marketing purposes.

All operators are contractually required to safeguard personal information.

11. Cross-Border Transfers

Where personal information is transferred outside South Africa, we ensure that:

The recipient country has adequate protections; or
Appropriate contractual safeguards are in place

This is in accordance with Section 72 of POPIA.

12. Data Retention

Personal information is retained only for as long as necessary to:

Provide recruitment and employment services
Meet legal and contractual obligations
Resolve disputes

Information is securely destroyed or de-identified when no longer required.

13. Your Rights

Data subjects have the right to:

Access personal information held about them
Request correction, deletion or restriction of processing
Object to processing based on legitimate interests
Withdraw consent (where processing is based on consent)
Lodge complaints with the Information Regulator

Requests can be submitted to the Information Officer.

14. Protection of Personal Information

We implement appropriate administrative, technical, and physical safeguards, such as:

Access controls and authorization
Encryption of data in transit and at rest
Network monitoring and firewalls
Employee training and awareness
Regular security assessments

15. Minors and Children’s Information

We do not knowingly collect or process personal information of individuals under the age of 18 without parental or guardian consent, except where permitted by law.

16. Marketing and Direct Communication

Marketing communications are sent only with consent where required. You may opt out at any time by:

Clicking “unsubscribe” in emails, where applicable; or
Contacting the Information Officer

Direct marketing is conducted in accordance with Section 69 of POPIA.

17. Complaints and Contact Information

If you have questions, concerns or complaints about this policy or how your personal information is processed:

Information Officer:
Taherah (Tai) Hoosen
📧 tai.hoosen@manpower.co.za
📞 +27 11 465 6020

Postal Address:
Cnr Leslie Ave & Sparrow Dr,
Design Quarter, Fourways,
Johannesburg, South Africa

You may also lodge complaints with the Information Regulator: 🌐 www.justice.gov.za/inforeg

18. Updates to This Privacy Policy

We may update this policy to reflect legal, operational, or technological changes. The latest version will be published on our website.